12Days left

Client Onboarding Administrator

giant group
giant precision
Location
Home Working
Department
Admin
Salary:
£20,600
Job Tenure
Full Time Permanent
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the role

As the Client Onboarding Administrator, you will be providing completion of business-critical tasks by setting up new worker accounts based on instructions received from clients, including ID and Right to Work checks and ensuring delivery of a first-class support service to external clients.

Your ultimate objective is to provide accurate and efficient on-boarding of workers within agreed service level agreement

Key responsibilities of the role include but are not limited to [list the ‘main’ responsibilities of the role, max 8 bullet points: e.g.

• Taking ownership and management of onboarding & admin mailboxes to ensure all queries are responded to quickly and tasks planned and completed efficiently

• Accurately process all contracts, extensions or amendments received for workers, putting through timesheet adjustments on the portal, ensuring that service level agreements are met and maintained

• Making outbound calls to Giant1 workers and consultants to assist with timesheet queries

• Take responsibility for personal workload, including following up queries, task actions and requests for information to ensure all items are completed within service levels

• Handle queries by liaising with colleagues, internal departments and agencies via email

• Assist Client Onboarding Team and Sales Support Team by completing any ad-hoc tasks

• Act as an overflow to assist Sales Support Team when they are busy 

experience/competencies

Ideally, you will have a business related degree or at least 1 years’ experience of customer service/administration delivering against service level agreements. You must understand and be able to deliver a customer 1st service. You have great enthusiasm and attitude for the role, a high level of resilience and strong written and verbal communication and emotional intelligence

• Proficient in Microsoft office

• Excellent attention to detail

• Excellent verbal and written skills

• Confident working with numbers

career path

Your career path at giant will be consistent with how well you are carrying out your current role including reference to whether you have met or exceeded your objectives and importantly how you demonstrate the giant people values. 

Understanding your aspirations ultimately helps us to guide your individual career path whether it is in your current area of the business or in a different area that your skills and knowledge can be developed.

In this role there are a number of career path routes you can take. For example, you can progress onto Client Onboarding advisors/officers/supervisor/manager. 

training

We provide in-house certified training as well as role relevant accredited training to enable you to do the role efficiently. giant people values

At giant

we have people values that we always aspire to. They are the cornerstone of our culture: 

personal growth: we strive to understand ourselves.

• we are self-aware and in control of our insecurities, moods and emotions and their effect on others,

• we control our reactions and think before speaking,

• we empathize and understand other’s emotions and their views and try to treat people according to their emotional reactions

• we are good at building rapport and relationships with others often by finding a common ground

• we take ownership of tasks/projects,

• whilst freely admitting our mistakes, and

• we stretch ourselves to grow (being nervous shows you are being stretched!), clear communication

• we listen well, encourage others to speak and

• we communicate internally and externally in a straight-forward honest manner leaving nothing unsaid - we say the good & the bad!

• whilst always being fair, respectful, and emotionally intelligent. working as a team • we achieve goals together as a team,

• with humility not ego,

• where everyone is equal and feels safe to challenge others and have their views heard • always with a sense of humor!

At giant

we believe that working for and with people who have emotional intelligence increases job happiness (satisfaction and motivation) exponentially. By following these values, we can be the best at what we do, provide greater job satisfaction for those around us and we can all grow to be the best version of ourselves!

giant appraise

To help you progress in your career you will be set clear objectives and you will be expected to constantly give and receive feedback. Every three or six months (monthly in your first three months) you will have a straightforward review meeting discussing your achievements, the progress of your objectives, examples of how you have demonstrated the giant people values, together with any other relevant discussion points including of course any feedback (good and not so good!) on your line manager.

giant employee survey

In line with our company values, we regularly ask every member of the giant team to provide feedback on what’s it like to work here. We use the answers to ensure that giant remains a place where we are all proud to work. Here are a few results of our most recent survey.

• 97% of people say they clearly understand their job role and know what’s expected of them day to day

• 93% of people understand their objectives and how they align with giant’s mission and overall company values

• 97% of people know who to go to with any urgent issues, including customer queries

• 97% of people recognised how their teams pull together to achieve company goals and fix any issues that may arise

• 91% of people said they have had the opportunity in the last 6 months, to learn and develop new skills within their current role

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