13Days left

Employee Support Manager

giant group
giant precision
Location
Chelmsford
Department
Customer Services
Salary:
£ 32000 - £ 45000
Job Tenure
Full Time Permanent
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About the role:

As the Employee Support Manager, you will be required to provide a robust, seamless customer focused service delivery to our clients ensuring that the team of Employee Support Officers you manage delivers against KPIs.

As the manager working a shift pattern covering the opening hours of 8am to 8pm Monday to Friday and half day Saturday, the role is to lead and motivate your team of staff to ensure they’re giving the best possible customer service.

With responsibility for the day to day operational management of the team, you will ensure that service targets are met and that staff are well-organised and productive, as well as identifying initiatives and preparing plans to develop areas requiring improvement. 

About you: 

You will have leadership skills, with experience of managing a team within a customer focused, high volume environment. Bringing your wealth of experience and passion to the role to provide a service where the customers are the number one priority. 

Experience we are looking for:

  • Strong background in multichannel Call Centre with Customer Service expertise
  • Excellent experience of motivating and driving team performance
  • Evidence of workforce planning and management, as well as recruitment and training
  • Implementation and delivery of a quality monitoring/assurance culture
  • You will be able to coach, and performance manage your team to get the best for our customers 

Key responsibilities:

  • To manage, motivate and develop a team
  • Ensure standard operating processes are efficient and fit for purpose
  • Delivery of operational KPIs
  • Work across departments to create and deliver exceptional service for our Customers
  • Assist, lead and support the delivery of projects both internally within the Employee Support Department or as part of working groups across the business 

Benefits:

We provide personal development and training with a defined career progression plan, you receive giant advantage (our award-winning employee reward scheme), a flexible working pattern, Cycle to work and car salary sacrifice schemes – saving you £000s per annum. Social events/nights out, Fruit Mondays, Weekly dress down Friday, and much more. 

About us:

As our new Employee Support Manager for our 1st Line contingent workforce services, the first thing that will strike you about giant is the great culture and working environment. We are an innovative, collaborative and an entrepreneurial organisation that has been going strong for 25 years that supports and nurtures our staff. 

Welcome to a rapidly expanding business where your ideas are lapped up and people thrive on the fast-paced energy it exuberates. There is a huge opportunity to develop your career, if you are seeking a challenge and excellent at what you do, then it makes total sense that giant is where you want to shine, grow and develop to your full potential. 

With giant precision’s unrivalled back office software, we help businesses streamline processes, save costs and leverage growth – from small beginnings to global footprints. Our long-term clients – since 1992 and ongoing – include Page Group and Barclays Bank. 

Our company culture is unique, it encourages you to get involved in the direction we take and engage with everybody everywhere. We want to give you the tools and support to overachieve, our clients love working with us and our staff enjoy the day to day engagement and challenges thrown at us. This role will be based at our new offices in Chelmsford, with easy commute routes to venture into the office where you can experience the energy and comradery. 

So, if you are curious and creative, keen to take that next big leap and have experience of working in a call centre / customer service environment. If that’s you and you are excited about making that leap, then we would be delighted to meet you. It’s an excellent opportunity for you and us, where we can provide innovation, freedom and for you to be part of something big. 

All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment and we welcome all applicants, including applicants with a disability, who meet the minimum criteria for the job and will consider them based on their abilities.