- giant group
- giant professional
- Home Working
- Customer Services
- £ 16500 - £ 18500
- Job Tenure
- Full Time Permanent
About the role:
As the home-based Employee Support Advisor working in a fast-paced high-volume environment you will provide a customer 1st service by successfully answering and completing customer issues, complaints and inquiries from our field employees via email, phone and live chat all the while making sure that situations where the customers’ expectations have not been met are turned around so that you are achieving an outcome that gives the customer a positive experience.
Working from home on a Monday to Friday work schedule with the flexibility of working a shift pattern of 8am to 8pm in the future. Full training and support will be provided as well as receiving continual development and engagement remotely.
Requirements for the role:
- Experience working in a customer focused environment
- Great communication, verbal, written and listening skills
- Empathetic manner when dealing with field employees
- Able to follow process and policies accurately with good attention to detail
You are empathetic, curious, wanting to make a difference, with the ability to multi-task and work independently from home in a consultative manner with experience of forging and maintaining working partnerships with internal & external stakeholders.
This is an ideal role for
- Confident, proactive, self-starter
- Ability to overcome objections, resilient and calm under pressure
- Highly motivated with a desire to succeed
- Passionate about delivering excellent service
- Great attitude to working in a changing working environment
Since 1992 giant have provided specialist, end to end workforce management software and support services to large and small recruitment agencies, internationally.
We invest heavily in our cloud-based software which ranges from candidate sourcing and onboarding through to timesheet management, billing and payroll. Our support services include candidate screening, employment solutions and legislative risk management; whilst at our specialist division, giant finance+, we provide tailored funding, software and support services for start-up to medium sized recruitment agencies.
Client data is safe with us. Our commitment to compliance protects business from risk and our rigorous international security standard ISO 27001 ensures that their data is GDPR secure. Our long-term clients including Barclays and Page Group continue to benefit from our expertise.
With giant umbrella, we help thousands of independent contractors make the most of their income. With a smart mix of expertise, compliance, technology and care, contractors tap into our award-winning experience to achieve professional independence with all the benefits of being an employee.
We provide personal development and training with defined career progression, you receive giant advantage our award-winning employee reward scheme, flexible work pattern, Cycle to work, and car salary sacrifice schemes – saving you £000s per annum and much more.
If that’s you and you are excited about making that leap, then we would be delighted to meet you. It’s an excellent opportunity for you and us where we can provide innovation, freedom and for you to be part of something big.
All our posts are subject to a CCJ & DBS disclosure. We are committed to equal opportunities in employment and we look forward to all applicants and applicants with a disability who meet the minimum criteria for the job and to consider them on their abilities.